Shipping & returns

Everything we make is printed after you order it, so the timeline has two parts: production, which starts once your team’s store closes, and shipping, which is the part below.

When your order is made

Orders are collected while a store is open and produced together as one run after it closes. Production typically takes three to four weeks from the close date. Each store shows its own estimate on the store page — that estimate is the one to plan around.

Nothing ships before the store closes, including orders placed on the first day. That is deliberate: printing the whole team at once is what keeps the per-item price where it is.

Shipping options

Chosen at checkout. Estimates are transit time after production finishes.

• Standard shipping — $7.95, 3–7 business days
• Expedited shipping — $19.95, 1–3 business days

Expedited shipping speeds up the delivery, not the printing. If you need gear by a specific date, the close date of the store is the thing that matters — tell your coach rather than paying to upgrade shipping.

Some stores are attached to an event we’re attending. Those offer collection at the event instead of shipping, and the option says where and when when it applies. If you don’t see it at checkout, this store ships only.

Where we ship

We ship within the United States. For anywhere else, email us before ordering and we will tell you what is possible.

Tracking

You get an email with tracking as soon as your order is on the way. You can also look up an order any time with your order number and the email address you used at checkout — no account needed.

If tracking has not updated for several days, or the carrier says delivered and nothing arrived, email us. We will chase it and, where the carrier cannot resolve it, remake the order.

Returns on decorated items

Decorated and personalized apparel cannot be returned or exchanged for size or change of mind. Each piece is printed for you, often with a specific name and number, and cannot be restocked or resold. Please use the sizing guide before ordering — measuring a shirt you already own is the reliable way to get it right.

If something is wrong

We will replace or refund an item, at our cost, if:

• It arrives damaged or defective
• The print is misplaced, misprinted, or the wrong artwork
• You received a different item, color, or size than you ordered
• A name or number was printed differently from how it was entered

Email info@12diamondapparel.com within 14 days of delivery with your order number and a photo. Keep the item until we have replied — we usually do not need it back.

Names and numbers are printed exactly as they were typed at checkout, including spelling and capitalization. We do not correct them, so a misspelling entered on the order is not something we can remake for free.

Cancelling an order

While the store is still open and production has not started, we will cancel and refund in full — just email us. Once the store closes and the run begins, orders cannot be cancelled.

Refunds

Refunds go back to the original payment method. Stripe typically returns funds to a card within five to ten business days, depending on the bank.

Questions

info@12diamondapparel.com · Send us a message · Full terms of sale